Worksmith is an Austin-based software company founded in 2015 that provides a centralized platform for multi-location brands to manage facilities, maintenance, and service operations. Its technology connects retailers with local service providers for everything from repairs to cleaning—streamlining sourcing, scheduling, communication, and payments within one system. Worksmith empowers operations teams to focus on brand experience rather than administrative logistics and serves thousands of major retail and hospitality brands across North America.
In 2025, Worksmith acquired Progress Retail, a Chicago-based retail operations and workforce enablement platform. Progress Retail, founded in 2017, offers tools for employee learning, task management, communications, and analytics, helping retailers improve productivity and culture through a unified digital workspace. The integration of Progress Retail’s workforce technology with Worksmith’s facilities management capabilities creates a single retail operations stack that bridges physical operations and employee engagement. Together, the combined platform enables retailers to manage their people, places, and performance seamlessly—empowering multi-unit businesses to deliver exceptional in-store experiences through operational excellence and connected teams.
