Onepilot is redefining customer experience outsourcing with the right Human-AI mix.
We help 250+ companies such as Victoria's Secret, Decathlon, SNCF.connect, Alan, and Qonto deliver outstanding Customer Experience. We deliver customer support, sales & retention, and trust & safety services in the most efficient and flexible way.
We use advanced matchmaking within our 2,000+ agent base, aligning their soft, hard, and unique “mad” skills for optimal performance. Supporting 35+ languages across all channels, starting at just 1,200 interactions per month.
Our proprietary AI enables a significant reduction in processing times (up to 40%), for better control of unit costs and a high-quality, responsive customer experience.
Powered by our AI-driven customer care operating system, we enhance agent productivity, streamline management, and guarantee top-tier quality while cutting costs by 30-50% compared to competitors.
