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https://www.salesforce.com
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Salesforce

Chairman's Circle

Salesforce is the #1 AI CRM, helping retailers become Agentic Enterprises—a cutting-edge model where associates and AI agents collaborate to drive customer success and exceptional shopping experiences.

Our unified platform seamlessly connects your customer data, AI capabilities, and Customer 360 applications on a bedrock of trust and governance. This empowers your organization to orchestrate every decision, inventory process, and customer interaction with real-time context, whether in-store or online.

Grounded in our values of trust, customer success, innovation, equality, and sustainability, Salesforce elevates associate performance, accelerates purchasing decisions, and deepens customer loyalty. We empower every employee—from the store floor to the corporate office—to work side-by-side with AI coworkers to sell more, respond faster, and operate your entire retail chain with greater efficiency.

Sponsored events

  • Sunday Jan 11

    11:00am - 11:30am

    Exhibitor Big Ideas Stage 5

    From clicks to conversions: Capturing revenue in the age of AI agents

    The customer journey no longer begins on your website—it starts in a conversation. Discovery now happens through AI agents that can recommend, compare, and even purchase. It’s a seismic change in how people shop, and it’s redefining what it means to compete and win in retail. The question is: how do you connect this new "front door" to your core operations? How do you put AI to work for shoppers, merchandisers, and order fulfillment, all while lowering costs and owning the customer relationship?

    Join this session to learn how Agentforce Commerce helps retailers be the first to win in this new era. We’ll explore:

    • The New Front Door: How to win revenue on syndicated third-party agents and build your own owned agent, turning AI-powered discovery into secure sales far beyond your storefront.

    • AI for Shoppers and Merchandisers: Why the real strategy isn't just being on third-party agents, but building your own owned agents—helping merchandisers make smarter decisions and shoppers find the perfect product.

    • The Unified Foundation: How a single platform that connects digital, in-store POS, and order management is the only way to power a true agentic strategy, helping you lower costs and get new experiences to market faster.

  • Sunday Jan 11

    2:00pm - 3:00pm

    Exhibitor Big Ideas Stage 4

    The Agentic retailer: How Salesforce helps retailers thrive in today’s AI native world

    Explore how AI is transforming the shopper journey and learn how top retailers are using Salesforce to become agentic enterprises to connect with customers, employees, operations & agents in a whole new way.

     

  • Sunday Jan 11

    3:15pm - 3:45pm

    Exhibitor Big Ideas Stage 5

    Improve customer loyalty with Agentic marketing

    Learn how to scale your marketing team leveraging data and AI agents to create, personalize, and optimize campaigns - building lasting loyalty through two way conversations. 

  • Monday Jan 12

    1:30pm - 2:00pm

    Exhibitor Big Ideas Stage 5

    Salesforce wrapped Up: 2025 holiday shopping insights

    Get an exclusive look at the 2025 holiday shopping season results from over 1.5 billion global shoppers and get actionable insights into how to plan for the 2026 holiday season and win the future of retail.