Talkdesk® is leading a new era in customer experience with
Customer Experience Automation CXAa new category and
platform designed to automate the full complexity of modern
customer journeys. CXA replaces human-coordinated, fragmented
workflows with autonomous AI agents that scale support, service,
and sales across the front and back office. At its core is the Talkdesk
Data Cloud, which turns transcripts, case notes, and customer
records into real-time, actionable context for every agent. With
prebuilt AI agents, rapid deployment, and measurable outcomes,
Talkdesk helps enterprises reduce costs, grow revenue, and
transform CX—without the disruption of a rip-and-replace.
Sunday Jan 11
9:30am - 10:00am
Exhibitor Big Ideas Stage 1
Rocky Brands, a leader in footwear and apparel, faced the challenge of supporting multiple retail brands and channels while keeping pace with rising customer expectations. In this session, discover how Rocky Brands transformed its customer experience by modernizing service operations with Talkdesk. Through AI-driven automation, omnichannel engagement, and seamless integrations, the company significantly reduced abandonment rates, improved efficiency, and delivered faster, more personalized support. Attendees will learn how Rocky Brands automated 40% of chatbot interactions, empowered agents with real-time insights, and maintained a consistent, high-quality brand experience across voice, chat, and digital channels. This case study will showcase practical strategies for scaling support across multiple brands, reducing operational complexity, and achieving measurable results in customer satisfaction and efficiency. Join us to see how Rocky Brands turned customer service into a growth driver - and gain takeaways you can apply to your own retail transformation journey.
