dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.
With deep heritage and expertise in retail — one of the world's most competitive markets, with a deluge of multi-dimensional data — dunnhumby today enables businesses all over the world, across industries, to be Customer First.
The dunnhumby Customer Data Science Platform is our unique mix of technology, software and consulting enabling businesses to increase revenue and profits by delivering exceptional experiences for their Customers – in-store, offline and online. dunnhumby employs over 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble, Raley's, and L'Oréal.
Monday Jan 12
1:30pm - 2:00pm
Exhibitor Big Ideas Stage 3
Retailers across the Americas are operating in one of the most volatile environments in decades. Customer loyalty is fragmenting, price sensitivity is surging, and competitive intensity is reshaping where and how people shop - forcing retailers to rethink what value truly means. With shoppers switching more readily and expectations rising faster than ever, the margin for error has never been smaller.
In this session, we unveil brand-new insights from dunnhumby’s latest Retailer Preference Index, released just before NRF, and bring together a powerhouse panel of industry leaders - including executives from Metro Inc. and Ahold Delhaize USA - to unpack what it all means for growth in 2026.
Attendees will walk away with:
