Prolong is the after-sales operating system for modern retail.
We help brands and retailers transform post-purchase operations (repairs, returns, warranties, spare parts and service workflows) into a strategic lever for cost reduction, customer loyalty and sustainable growth.
Built as a modular, API-first SaaS platform, Prolong unifies fragmented after-sales processes across all channels (online, stores, wholesale) and integrates seamlessly with existing ERP, CRM and POS systems. Our solution is designed for enterprise scale and real-world adoption, from store associates to central operations and IT teams.
Prolong enables retailers to reduce after-sales operational costs by 30%, unlock new service-driven revenues, and deliver a consistent, premium customer experience beyond the point of sale. At the same time, by making repair, care and maintenance easy and scalable, Prolong helps extend product lifecycles, reduce waste and support circular business models.
Already trusted by leading global brands across fashion, luxury and sportswear, Prolong is expanding into consumer electronics and durable goods. Our vision is to help retailers move from a “buy & bye” model to a service-driven retail future where value is created throughout the product lifecycle — not just at checkout.
