Sierra is the platform that helps businesses build better, more human customer experiences with AI. With Sierra, businesses deploy their own AI agent to communicate with customers in natural language, solve complex problems, and take action in real time. Sierra is the platform that helps businesses build better, more human customer experiences with AI. With Sierra, businesses deploy their own AI agent to communicate with customers in natural language, solve complex problems, and take action in real time.
Brands like ADT, Sonos, SiriusXM, and Casper have partnered with Sierra to improve customer satisfaction and operational efficiency in the moments that matter.
Monday Jan 12
12:10pm - 12:40pm
Snowflake Stage
As retail enters the age of Agentic AI, the focus shifts from efficiency to empathy. In this 30-minute session, Sierra AI and a leading retail executive explore how intelligent agents can elevate—not replace—the human touch in every customer interaction. Discover how retailers are reimagining conversations, building trust as the new currency of commerce, and designing AI systems that enhance dignity and connection at scale.
