Automating customer conversations was the first step. The next is a CX operation that learns from those conversations and acts on what it finds.

Today, keeping AI effective takes constant work. Products change, policies shift, and new customer needs expose gaps. Teams spend their time finding issues and fixing workflows. What happens when AI takes on that work itself?

Join a retail leader and the CEO behind the technology for a look at a new operating model for retail CX: AI that spots gaps, puts improvements into action, and brings in the right people when it needs direction. Hear how it changes the team’s day-to-day, where human judgment matters most, and what it takes to trust AI with more responsibility.