Product Marketing Manager
Gorgias
Emily is a Product Marketing Manager at Gorgias, based out of New York, NY. Before joining Gorgias, she was a Product Marketing Manager at Dynamic Yield by Mastercard, a personalization provider that helps brands deliver optimized digital customer experiences. Emily strives to use her experience to bring innovative products and strategies to eCommerce brands that help them connect with their customers.
Sunday Jan 10
9:30am - 10:00am
Exhibitor Big Ideas Stage 1
Automating customer conversations was the first step. The next is a CX operation that learns from those conversations and acts on what it finds.
Today, keeping AI effective takes constant work. Products change, policies shift, and new customer needs expose gaps. Teams spend their time finding issues and fixing workflows. What happens when AI takes on that work itself?
Join a retail leader and the CEO behind the technology for a look at a new operating model for retail CX: AI that spots gaps, puts improvements into action, and brings in the right people when it needs direction. Hear how it changes the team’s day-to-day, where human judgment matters most, and what it takes to trust AI with more responsibility.
