Rules & Regulations
The National Retail Federation (NRF) is committed to providing a safe, productive and welcoming environment for all Big Show participants. All participants are expected to abide by the NRF Code of Conduct. This policy applies to all NRF programs, including those held outside of the host facility (e.g., Tours, Add-on events).
Processing & Payment:
Registrations will not be processed without FULL PAYMENT.
All registrants must use their own, valid business email address.
Individuals must register under the company they work for.
Cancellation & Substitution:
Cancellations must be requested in writing to nrfbigshow@maritz.com.
Cancellations on or before December 10, 2025 (11:59 p.m. EST), will receive a 100% refund.
No refunds for cancellations postmarked after December 10, 2025 (11:59 p.m. EST).
Non-attendance does not constitute cancellation or refund.
Substitutions can be made in advance by emailing nrfbigshow@maritz.com.
Onsite substitutions are allowed if original registration badge has not been printed.
Lost/Stolen Badges:
Lost or stolen badges are subject to replacement fees.
Replacement fees for lost badges are equal to the original cost of the badge.
Replacement fees for expo passes that were free are $500.
You can procure a replacement badge at a Registration Assistance counter.
Replacement fees are nonrefundable.
Badge Usage:
Each attendee must wear the Event badge issued by NRF at all times.
Participants must keep their Event badges visible.
Badge exchange, trading or selling is prohibited.
In accordance with applicable data privacy laws, attendees acknowledge that their contact information will be shared with relevant exhibitors when they agree to have their badge scanned.
Access & Conduct:
Access to Event areas is limited based on pass type.
Solicitation outside of booth space (“suitcasing”) is prohibited unless approved by NRF in writing.
Attendees must be at least eighteen (18) years old.
Business casual or traditional attire is recommended.
Electronic devices must be off or set to meeting-mode during educational sessions.
Presentations, postings and messages outside of approved spaces are not permitted without approval from NRF.
NRF reserves the right to remove such messages and potentially ban sources of those solicitations.
Disruptive Behavior:
Disruptive conduct, activities and related materials are prohibited unless specifically approved by NRF in writing.
Photographing, videotaping or transmission of the Convention or any part of it is prohibited without NRF’s written approval.
Disruption of presentations during sessions, in the Expo or at other events organized by NRF throughout the event is not permitted.
Smoking is prohibited inside the Javits Convention Center.
Enforcement:
NRF makes all final decisions on who has access to the Convention.
NRF reserves the right to remove any person from the Event for violating rules or exhibiting objectionable, innapropriate, disorderly or disruptive conduct.
NRF has the right to confiscate badges of violators.
NRF reserves the right to change rules at any time.
Harassment, intimidation or discrimination in any form.
Abuse of any attendee, speaker, volunteer, exhibitor, NRF staff member, service provider or other conference guest.
Examples of abuse include, but are not limited to, comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion or national origin.
Media Release Waiver
As a meeting participant, it is understood that NRF may, at its option, take photographs, videos or recordings of NRF events, which may include your likeness or participation, and reproduce them in NRF news, educational or promotional materials, whether in print, electronic or other media, including the NRF website (www.nrf.com). By participating in NRF meetings and events, you hereby grant NRF permission to make, use and distribute such items, and waive any rights to seek payment or compensation.
NRF Event Logo Use
Requests regarding the use of NRF event logos must be submitted in writing to Paul Kriebs at kriebsp@nrf.com.
Industry Partners/Non-Retailers
Non-exhibitors cannot solicit sales or leads on the tradeshow floor.
This policy is in place to protect the interests of exhibitors.
We appreciate your cooperation and adherence to these rules and regulations for Retail’s Big Show!