Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding.
Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Sunday Jan 10
9:30am - 10:00am
Exhibitor Big Ideas Stage 1
Automating customer conversations was the first step. The next is a CX operation that learns from those conversations and acts on what it finds.
Today, keeping AI effective takes constant work. Products change, policies shift, and new customer needs expose gaps. Teams spend their time finding issues and fixing workflows. What happens when AI takes on that work itself?
Join a retail leader and the CEO behind the technology for a look at a new operating model for retail CX: AI that spots gaps, puts improvements into action, and brings in the right people when it needs direction. Hear how it changes the team’s day-to-day, where human judgment matters most, and what it takes to trust AI with more responsibility.
