Melissa Wong

CEO and Co-founder

Zipline

Melissa Wong is the co-founder and CEO of Zipline, the leading operations platform for brick-and-mortar brands like Gap, Sephora, and 7-Eleven. Under her leadership, Zipline has earned accolades including Fast Company’s World-Changing Ideas and the Inc. 5000 list. With a background in retail communication, Melissa is a recognized industry leader and advocate for innovative retail solutions, earning honors like RIS's Retail Industry “Mover and Shaker” and Retail Today’s Top 50 Influential Women.

Speaking in:

Tuesday Jan 14th

1:00pm - 1:45pm

Expo, Level 1, Expo Stage 1

Clear vision, seamless execution: The secret behind one retailer's store growth

Since partnering with Zipline in 2019, Warby Parker has more than doubled its store count, scaling from 120 to 270+ locations. Join Melissa Wong, CEO of Zipline, and Warby Parker’s Director of Retail Communications and Training as they discuss how effective internal communication has played a key role in driving operational success. Learn how Zipline helps Warby Parker’s store teams stay aligned and execute flawlessly, fueling growth and enhancing customer experience.

ATTEND

ABOUT

AGENDA

EXPO

CONNECT

ADD-ON PROGRAMS

EXHIBIT/SPONSOR

NRF FOUNDATION PROGRAMS

Melissa Wong

Speaking in:

Tuesday Jan 14th

Clear vision, seamless execution: The secret behind one retailer's store growth