Melissa Wong

Melissa Wong

CEO & Co-Founder

Zipline


Melissa Wong is the co-founder and CEO of Zipline, the leading operations platform for field teams with brick and mortar brands.  Founded in 2014, Zipline drives better business agility, sales execution, and employee engagement for the world’s most innovative retail brands. Today, tens of thousands of stores and hundreds of thousands of users around the world trust, and love, Zipline to streamline their operations and improve their businesses, including Gap, Sephora, AEO Inc., O’Reilly, and more.

In her role as CEO, Melissa has been recognized as a Stevie Gold winner for Best Female Entrepreneur, a Stevie Bronze winner for Female Executive of the Year, a Tech Trailblazer finalist, a Retail Today Top 50 Influential Woman, one of the "50 Outstanding Women in Retail," a Business Insider retail power player recognized for revolutionizing the in-store shopping experience, a VIP Bridge Builder, a RIS Retail Industry Mover and Shaker, and a RETHINK Retail Top Retail Influencer since 2022. Most recently, she was named to Inc.'s 2026 Female Founders 500 list and selected as the 2026 RetailTech Company CEO of the Year by the RetailTech Breakthrough Awards. A frequent industry speaker, she has taken the stage at dozens of tech and retail events including ShopTalk, NRF, TechCrunch Disrupt, and the Women in Retail Leadership Summit.

Speaking in:

Monday Jan 11

2:15pm - 3:00pm

Exhibitor Big Ideas Stage 5

From guesswork to growth: How Helzberg uses AI to lift every store

Most retailers know which stores are underperforming. Almost none know exactly why. Helzberg and Zipline set out to change that, building AI-powered intelligence into daily store operations to pinpoint exactly where and how performance is won or lost.