Melissa Wong

CEO and Co-founder

Zipline

Melissa Wong is the co-founder and CEO of Zipline, the leading operations platform for brick-and-mortar brands like Gap, Sephora, and 7-Eleven. Under her leadership, Zipline has earned accolades including Fast Company’s World-Changing Ideas and the Inc. 5000 list. With a background in retail communication, Melissa is a recognized industry leader and advocate for innovative retail solutions, earning honors like RIS's Retail Industry “Mover and Shaker” and Retail Today’s Top 50 Influential Women.

Speaking in:

Tuesday Jan 14th

1:00pm - 1:45pm

Expo, Level 1, Expo Stage 1

Clear vision, seamless execution: The secret behind one retailer's store growth

Since partnering with Zipline in 2019, Warby Parker has more than doubled its store count, scaling from 120 to 270+ locations. Join Melissa Wong, CEO of Zipline, and Warby Parker’s Director of Retail Communications and Training as they discuss how effective internal communication has played a key role in driving operational success. Learn how Zipline helps Warby Parker’s store teams stay aligned and execute flawlessly, fueling growth and enhancing customer experience.

ABOUT

AGENDA

EXPO

CONNECT

ADD-ON PROGRAMS

EXHIBIT/SPONSOR

NRF FOUNDATION PROGRAMS

Melissa Wong

Speaking in:

Tuesday Jan 14th

Clear vision, seamless execution: The secret behind one retailer's store growth