Global Supply Chain and Operations Lead, Consumer Products & Retail
Capgemini
Mayank is Capgemini's Global Supply Chain and Operations Lead for Consumer Products and Retail, specializing in outcome-driven transformations, including GBS models, over the last four years. He advises C-suite leaders on reinventing their operating models across E2E planning, fulfilment, logistics, order-to-cash, manufacturing, and leads on solutions that integrate sales, supply chain and marketing into connected, customer-first business models.
His recent work has transformed client operations beyond standardize, centralize and automate towards agentification, where AI agents take on decisions and people focus on customers, growth and exceptions.
Mayank brings unique experience of leading transformations as a consultant at Big 4 firms, operational lead at Amazon.com, and digital lead at AWS where he leveraged digital solutions across supply chains to deliver end-to-end business outcomes.
Sunday Jan 10
10:30am - 11:00am
AI Stage by Klaviyo, Expo, Level 1
Retail and brands have no shortage of AI pilots; however, the gap is turning them into AI and Agentic solutions that deliver measurable value at an enterprise scale. In this session, Capgemini and a leading retail partner will share what actually separates AI/Agentic solutions that scale from AI that stalls, drawing on real deployment experience across supply chain, commercial, marketing, and the customer experience. Expect a candid conversation about the hard parts — trust, integration, organizational readiness — and what "AI at scale" looks like when it's no longer a slide, but a solution operating your business.
