Mayank Sharma

Retail and brands have no shortage of AI pilots; however, the gap is turning them into AI and Agentic solutions that deliver measurable value at an enterprise scale. In this session, Capgemini and a leading retail partner will share what actually separates AI/Agentic solutions that scale from AI that stalls, drawing on real deployment experience across supply chain, commercial, marketing, and the customer experience. Expect a candid conversation about the hard parts — trust, integration, organizational readiness — and what "AI at scale" looks like when it's no longer a slide, but a solution operating your business.