Mayank Ranjan

Today's shoppers expect the physical store to feel as smart, personalized, and effortless as their favorite app, and retailers who deliver on that expectation are redefining what customer loyalty looks like. During this session, Infosys and retail leaders will look into how AI is reshaping the in-store experience - from personalized service and smarter associate tools to reimagined store layouts and moments of delight that keep shoppers coming back. Join us for a candid conversation on the innovations turning everyday stores into destinations customers love.