Ellie Quartel

Retail and hospitality operators are deploying AI faster than they're governing it. Thousands of connected devices across dispersed locations, persistent identity sprawl from turnover and franchise complexity, and AI agents provisioned with access to payment data and customer records -- most security programs weren't built to manage all three at once. In this session, ServiceNow and a leading global retail and hospitality leader share how they built the unified governance foundation that makes confident, compliant AI deployment possible at scale.