Courtney Hawkins

Courtney Hawkins is a global retail executive and transformation leader with more than two decades of experience driving growth, profitability, and sustainable change across leading brands, including J.Jill, Mejuri, The RealReal, Old Navy, Gap, and Bath & Body Works. Known for connecting strategy to execution, she brings together customer and employee experience, commercial performance, technology, and operations to transform businesses and deliver lasting results.

Courtney believes the strongest retail strategies balance what drives the business today with the capabilities needed for long-term growth. With an enterprise-wide perspective, she partners across functions to align teams around shared outcomes. Her work spans business transformation, omnichannel experiences, new operating models, AI and emerging technology, and the evolving role of physical retail.

Courtney is passionate about helping shape what’s next for the industry, bringing a forward-looking perspective grounded in real-world execution. Beyond her executive leadership, she contributes to the retail community as a speaker, advisor, podcast guest, and Board Member of ConnectHER, sharing perspectives on the changing consumer, future of work, technology, and leadership.