Antony Wildey

AI is changing the retail experience, but the real test is whether it helps retailers evolve their brand promise while producing measurable business results. This executive panel brings together retail leaders from distinct sectors, each serving customers with very different expectations, to examine where AI is having the greatest impact across the customer journey and associate experience. The discussion will look beyond the technology itself to the data, associate adoption, and KPIs needed to make AI useful in stores. What’s working, what’s wishful thinking, and what’s worth funding next? Panelists will compare AI results across retail models and discuss how evidence is shaping their next wave of in-store AI investments.