Anna Marrs

Anna Marrs

Group President, Global Merchant & Network Services

American Express


Anna Marrs is Group President of Global Merchant & Network Services (GMNS), Credit & Fraud Risk (CFR) and Global Strategic Partnerships at American Express. She leads a global team responsible for overseeing relationships with dozens of key partners and millions of Amex-accepting businesses, as well as third party payment providers, strategic bank and fintech partners, and the Company’s globally integrated payments network. Prior to this role, Anna served as Group President of Global Commercial Services (GCS). Prior to joining American Express in 2018, Anna was based in Singapore, where she was Standard Chartered’s Regional CEO, and the head of the bank’s Commercial and Private Banking divisions globally. She joined Standard Chartered as Group Head of Strategy and Corporate Development in 2012. Before Standard Chartered, she was a Partner in McKinsey & Company’s Banking Practice, based in London. Anna is a member of American Express’ Executive Committee. She currently serves on DocuSign’s board of directors and the board’s Audit Committee and is on the London Business School’s Governing Body. She holds an MBA from London Business School and an undergraduate degree from Northwestern University.

Speaking in:

Sunday Jan 10

9:45am - 10:15am

Javits North, Level 5

Beyond the Headlines: What Consumers and Commerce Are Telling Us About Retail’s Future

In this fireside chat, Anna Marrs, Group President, Global Merchant & Network Services at American Express, will share perspective on the forces shaping today’s retail landscape. Drawing on American Express’ unique view of both consumer and retail trends, Anna will discuss spending patterns and priorities for today’s consumer and how retailers can prepare for the new technologies that are transforming how people search for, compare and choose products. The conversation will explore what agentic commerce means for retailers, as the biggest shift to shopping and purchasing since the rise of e-commerce.