CI&T (NYSE: CINT) is a global AI Deployment company that helps large retail and consumer enterprises implement AI initiatives, drive adoption, and realize value. With a 30-year track record of helping clients navigate change, it enables brands to move fast without losing the thread between vision and real-world impact.
Sunday Jan 10
4:00pm - 4:30pm
Exhibitor Big Ideas Stage 5
AI agents aren't a future consideration for retail, they're already shopping. CI&T's latest research found that 74% of consumers have used an AI agent to shop, and retailers are splitting into two camps: those proactively rearchitecting their roles and customer experience, and those reacting after the fact. This panel unpacks what's actually shifting, how the retailer's role changes when an agent is doing the browsing, comparing, and buying and what omnichannel has to mean in a world where "channel" increasingly includes a non-human intermediary. Hear from leading retailers on how they're shapeshifting their strategy, tech stack, and customer experience to keep pace with a rate of change the industry has never had to move at before.
