CRM/Loyalty

Sunday
January 14
10:30 am11:00 am
Javits North, Level 4, Firework Stage
Learn how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer. This session offers takeaways on how to overcome barriers, challenge the status quo, guidance on leadership and adopting technology solutions to empower the organization.
Sunday
January 14
11:20 am11:50 am
Javits North, Level 4, Elastic Path Stage
Retailers, marketplaces and ecosystems are exploiting valuable first party data in new ways to generate whole new income streams for themselves and vendors. Content, Media and Retail have now converged to create a new service to sellers that is predicted in the next few years to beat mainstream ad spend. How are retailers waking up to the exciting opportunities afforded by live commerce, social commerce and social media.
Sunday
January 14
2:00 pm2:30 pm
Javits North, Level 5, SAP Theatre
In a dynamic retail environment marked by ongoing change, retail and consumer brand companies need to focus their efforts on relentlessly satisfying the fast-evolving preferences of their customers. In this panel discussion, BJ’s Wholesale CEO, Bob Eddy, and Mars Wrigley North America President, Anton Vincent, will discuss how they are adapting to changing consumer demand with a strong focus on delivering value. Understand the pivotal role of consumer insights, the consumer experience, and fortifying robust consumer brands for top-line growth.
Sunday
January 14
2:30 pm3:00 pm
Javits North, Level 5, SAP Theatre
Moët Hennessy, the wines and spirits division of LVMH, includes twenty-six Maisons, many of which have been around for centuries, while others are just starting their journey. The high-end wine and spirits group creates exceptional luxury experiences to engage consumers in its world of brands. Moët Hennessy CEO, Philippe Schaus, will share his vision for the division’s retail strategy and the role of retailers in Moët Hennessy consumer engagement strategy. He will explore the company’s consumer experience journey and its key learnings along the way.
Monday
January 15
10:30 am11:00 am
Javits North, Level 4, Firework Stage
Retail media's first era was dominated by search ads on Amazon, but as digital advertising's third big wave evolves up the funnel and into the physical store, omnichannel RMNs are now scaling large ad businesses. In this session with retail media leaders, we examine how large retail footprints and vast troves of in-store purchase data are helping RMNs tap the full potential of physical stores as the next major media channel.
Monday
January 15
12:10 pm12:40 pm
Javits North, Level 4, Firework Stage
Generative AI is all the rage now but retail success is grounded in using all components of the tech stack to understand what’s happening upstream and downstream, how to allocate marketing spend for the strongest connections and what are the drivers of customer lifetime value. 
Monday
January 15
3:00 pm3:30 pm
Javits North, Level 5, SAP Theatre
Join us for a captivating conversation with Stephanie Linnartz, CEO of Under Armour, a brand synonymous with athletic excellence. Stephanie will share Under Armour's strategies for enhancing the athletic experience, from high-performance sportswear and elevated sportstyle to cutting-edge technology, and how they cater to the diverse world of athletes by being “athlete first.” Joining Stephanie on stage for the discussion is Forward for the Minnesota Lynx, Diamond Miller.
Tuesday
January 16
8:30 am9:00 am
Javits North, Level 5, SAP Theatre
Dig into the art of maintaining corporate values in a high-growth environment in this dynamic fireside chat with Tractor Supply Company CEO Hal Lawton and PwC partner Kelly Pedersen. This insightful discussion will examine the opportunities and challenges Tractor Supply has faced in preserving its unique company culture amid unprecedented growth, while exploring the concept of trust as a corporate asset, the real meaning of purpose and how culture can impact a company’s success and growth prospects.
Tuesday
January 16
9:00 am9:30 am
Javits North, Level 5, SAP Theatre
Marc Metrick, CEO of Saks, the premier digital platform for luxury fashion, joins CNBC Senior Retail Reporter Courtney Reagan for a conversation about the company’s strategy to evolve the luxury experience for today’s online luxury shopper. Marc will share key insights into serving the full continuum of luxury consumers and Saks’ efforts to build lasting and meaningful customer relationships, prioritizing high lifetime value (LTV) customers.
Tuesday
January 16
12:10 pm12:40 pm
Javits North, Level 4, Elastic Path Stage

Shein and Temu have been two of the most successful US consumer brand launches in recent history. Both share some common tactics as well as some distinctive differences. This session will provide an overview of their success and the tactics they used to achieve that success. With a focus on what existing brands can learn to apply to their own marketing efforts. You’ll leave with a better understanding of one of the most significant evolutions of the US market, and specific strategies you can employee to accelerate growth of your own brands.