Yang Lu

SVP Global Commerce and Customer Engagement Solutions

Tapestry Inc.

Yang Lu is the SVP of Global Commerce and Customer Engagement Solutions at Tapestry, Inc., the house of iconic accessories and lifestyle brands consisting of Coach, Kate Spade and Stuart Weitzman. Yang has over 25+ years of experience in digital, retail and omnichannel technologies. Throughout her career, she has spearheaded transformative initiatives for global businesses to drive innovation and revenue.

Speaking in:

Tuesday Jan 16th

11:20am - 11:50am

Javits North, Level 4, Firework Stage

Unifying the retail experience: Lessons from customer experience leaders

How do retailers unify multiple channels in ways that create a compelling, consistent and personalized experience for their customers? And at the same time, how does their unified commerce strategy deliver both profit and growth? Hear from our panel of retail leaders to understand the elements common to every successful omnichannel business, as the route to building or reinforcing your own roadmap. What are the cultural, organizational and technological barriers to success and how have our leaders overcome them?

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Yang Lu

Speaking in:

Tuesday Jan 16th

Unifying the retail experience: Lessons from customer experience leaders