Vicki Cantrell

CEO

Vendors in Partnership

Vicki Cantrell is a retail strategist and community builder, recognized for relationship building and accelerated growth.
She founded Vendors in Partnership; a community of retailers and solution providers as equals for the growth and benefit of the industry and long-term relationships. Vicki also founded the VIP (Vendors in Partnership) Awards, the only industry-wide recognition for solution providers, both for their solutions and partnership achievements.
Her recent career includes Retail Transformation Officer for Aptos, NRF’s SVP, Communities and Executive Director, Shop.org, COO of Tory Burch, CIO of Giorgio Armani Corporation and Gucci Group.
Cantrell is a Vice President for the Retail Orphan Initiative, a board member for Tandy Leather Company, a mentor for Pathbuilders, and provides consulting on organizational development, leadership and customer experience.

Speaking in:

Tuesday Jan 14th

12:00pm - 12:30pm

Artificial Intelligence and humans: Five ways in which AI will make retail more personal, not less

Some think that artificial intelligence will lead us toward a future of techno-retail, one of bots and algorithms and agents selling and shopping with nary a human in sight. Others see a future where AI supports, enhances, and deepens the human interaction that has been at the heart of retail for generations. Is there more or less humanity in retail’s future? How can AI improve the experience (and productivity) of the retail workforce? What can AI do to lift the quality of customer interaction and communication? How are the industry’s leaders viewing both the human opportunities (and perils) of the artificial intelligence boom?

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Vicki Cantrell

Speaking in:

Tuesday Jan 14th

Artificial Intelligence and humans: Five ways in which AI will make retail more personal, not less