Chief Technology Officer
Total Wine & More (TWM)
Tom leads technology strategy for TWM, the largest independent U.S. retailer of fine wine, beer, and spirits with 260+ stores. Since joining in 2017, Tom has driven major technology transformations, including award winning customer facing technology, in store systems, supply chain and merchandising systems and advanced data science and analytics capabilities which are setting the foundation for further AI driven improvements.
Tom brings 20+ years of omni-channel tech experience from LVMH, Destination Maternity, Ascena, and Gap. He holds an Engineering degree from DeVry University. Outside work, Tom enjoys his workshop, time with his wife Jan, three adult children, grandkids, and three golden retrievers.
Monday Jan 12
1:30pm - 2:00pm
Exhibitor Big Ideas Stage 2
This session highlights how leading retailers are leveraging AI to transform frontline operations and elevate customer experiences. Hear first-hand accounts of their experience with AI, the tangible benefits achieved, and the practical challenges overcome. We’ll share key lessons learned from how to work with the fast-changing technology from the real-world AI rollouts, including best practices for adoption and maximizing value. Join us to discover how these innovative retail organizations are bridging the gap between AI and human-centric service on the front line.
