January 11: Opening Party
January 12–14: Conference & Expo
Jacob K. Javits Convention Center | NYC
Co-Founder and Chief Innovation Officer
parcelLab
As Chief Innovation Officer, Tobias leads global business strategy and is focused on bringing the parcelLab platform to brands across global markets.
Growing up in his family’s third-generation logistics company, Tobias’s background in the industry led him to recognize that logistics and supply chain sectors were primarily focused on cost and speed rather than experience. In 2015 he co-founded parcelLab, a global post-purchase experience platform that empowers retailers to create customers for life.
10:15am - 10:45am
Expo, Level 3, Expo Stage 3
More often than not, retailers check out at check out. Many brands struggle with fragmented communication, operational inefficiencies, and missed revenue opportunities due to a lack of strategic focus on this critical stage of the customer journey.
This session will take you beyond the challenges, diving deep into actionable strategies for breaking down silos and elevating the post-purchase experience. You'll learn:
The pitfalls of a siloed approach to post-purchase
How to foster cross-functional collaboration for a seamless customer journey
Key steps to optimizing post-purchase communication and operations
Strategies for leveraging the post-purchase phase to increase customer lifetime value and reduce churn.
Discover how leading brands are conquering silos and transforming the post-purchase experience into a strategic advantage for peak performance. Don't miss this session if you're ready to take your customer experience to the next level.