Tim Boggess

VP, Strategy, Innovation, Customer Experience & Store Technology

Hibbett

Tim's over twenty years of experience are marked by the successful development of transformative solutions for large-scale, global corporations. At Hibbett, Tim is creating the next chapter of enterprise strategy, driving a pipeline of innovation, fueling growth through activating the store-of-the-future, and arming their store associates to maximize their time, treating every customer like they are the only customer.

Speaking in:

Monday Jan 13th

9:15am - 10:00am

Expo, Level 3, Expo Stage 4

Loyalty & engagement: Shift from knowing to understanding your customers

How does a retailer truly understand what drives customer behavior? Customer engagement is a concept intertwined with customer loyalty. With the right tools and technology, retailers can construct compelling loyalty and rewards programs that provide a real-time view of their customers. Leveraging the strategic insights of the programs combined with embedded AI helps retailers shape demand with compelling offers and promotions. Learn how these retailers drive engagement at every step of the shopper journey.

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Tim Boggess

Speaking in:

Monday Jan 13th

Loyalty & engagement: Shift from knowing to understanding your customers