Chief Sustainability and Transformation Officer
Albertsons Companies
Suzanne is the Chief Sustainability and Transformation Officer for Albertsons Companies, the second largest food and drug retailer in the US. Suzanne began her career at Accenture, consulting for Fortune 100 companies before joining Albertsons in 2001. After creating and leading the company’s Lean Six Sigma initiative, she left to lead a retail consulting practice. In 2012 she returned to Albertsons, leading five major acquisition integrations that grew the company from ~200 stores to ~2200 stores. Suzanne became Group Vice President, Strategic Sourcing in 2020, and that same year was asked to lead the company’s ESG strategy. She was named Albertsons Companies’ first Chief Sustainability and Transformation Officer in early 2022. Suzanne graduated from Duke with honors, serves on two non-profit boards, and is a member of the EDGE Advisory Board for Duke’s Fuqua School of Business.
12:00pm - 12:30pm
Javits North, Level 4, Logicbroker Stage
Some think that artificial intelligence will lead us toward a future of techno-retail, one of bots and algorithms, and agents selling and shopping with nary a human in sight. Others see a future where AI supports and deepens human-to-human interaction that has always been at the heart of retail. Join PacSun, Albertson’s and Schwarz Gruppe (Lidl and Kaufland) in a free-wheeling discussion around how artificial intelligence will augment decision-making at all levels, lift the burden of mundane tasks and allow smart retailers to listen more deeply to their shoppers and converse with them in a more personal and persuasive way.