January 11: Opening Party
January 12–14: Conference & Expo
Jacob K. Javits Convention Center | NYC
SVP & Business Unit Head Retail
Cognizant
Sushant Warikoo is the Business Unit Head at Cognizant, leading the retail business across the Americas. He helps clients reimagine retail's future with immersive, personalized experiences and innovative solutions. With over 20 years of experience in industries like retail, consumer products, Hi-tech, communications, and media & entertainment, Warikoo excels as a business and technology leader. Passionate about building high-performing, motivated teams, he's dedicated to unlocking individuals' potential and driving the future of retail forward.
1:00pm - 1:45pm
Expo, Level 1, Expo Stage 2
It's not a surprise that the line between in-person and digital experiences has become increasingly blurred. In a retail environment where 86% of consumers frequently switch between shopping channels, the necessity for a robust omnichannel strategy has never been more critical. Join our session to explore how Macy's, one of the nation's most iconic retailers, embarked on a mission to become a true omnichannel-driven organization, transforming customer experience at every touchpoint. Learn how a customer-obsessed culture and a 20+ year partnership were pivotal in making this transformation a reality.
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