Founder & CEO
Tote.aI
Shyam Rao is seasoned entrepreneur, executive, investor and advisor for several startups in Silicon Valley. He is currently Founder & CEO of Tote, a venture-backed startup headquartered in Redwood City, CA. Prior to Tote, he was the Founder and CEO of Punchh, a market leading CRM platform focused on delivering one-to-one customer engagement through artificial intelligence, mobile-first expertise, and omnichannel communications for restaurants and retailers. Punchh was acquired for $500M in April 2021 by PAR Technologies (nyse:PAR).
Shyam holds a Bachelor of Science in Computer Engineering from the University of Toronto and a MBA from the University of Chicago.
11:00am - 11:30am
Expo, Level 1, Expo Stage 2
Join us for an exclusive session featuring Wayfair's head of Physical Retail Tech & Supply Chain Engineering, Kevin O'Riordan and Tote's Founder and CEO, Shyam Rao, as they explore how modern technology is revolutionizing physical retail to drive more omnichannel purchases.
Discover how Tote's innovative platform enables retailers to deliver personalized customer experiences while empowering associates to provide exceptional service with minimal training. After this session, you'll gain insights into:
• How industry leaders are prioritizing investment to deliver compelling in-store experiences
• The power of Tote's enterprise-grade, headless architecture in creating unique shopping experiences that drive incremental revenue
• The transformative impact of Tote's Consumer AI and Associate AI agents on both customer and employee experiences
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