Sr. Director of Product Management
Universal Music Group
Shailesh Mohanty has over 15 years of experience in the media & entertainment and financial services sectors. His expertise includes digital transformation, marketing automation, and data-driven personalization to enhance customer experiences.
Currently serving as a Sr. Director of Product Management at Universal Music Group, he heads the global data and analytics product management team. His focus is on building next-gen data solutions that empower artists and label teams to boost fan engagement, deepen fandom, and increase D2C revenue.
Monday Jan 12
12:30pm - 1:15pm
Exhibitor Big Ideas Stage 1
Explore how two global giants transformed their customer journeys with data and AI. In this session moderated by Treasure Data CMO Karen Wood, Hilton’s Holly Moreland (Senior Director, MarTech Product), and Universal Music Group’s Shailesh Mohanty (Senior Director, Product Management) will share lessons learned that retailers and consumer brands can apply to their marketing and CX efforts. Discover how they scaled personalized engagement for millions of customers, whether it's music fans across more than 60 countries or guests at over 9,000 hotels. Learn actionable strategies for overcoming organizational silos, navigating the shift toward agentic AI, and scaling AI-driven engagement to deepen loyalty and drive growth.
