Scott MacWilliams

Vice President

Visa, Inc.

My entire 15-year Visa career has been spent on the North America Merchant Team. I currently lead the Retail/Ecommerce account team that manages the segment’s 65 biggest merchant and co-brand relationships including Costco, Home Depot, Best Buy, Walmart, Nike, Lowe’s, IKEA, and Etsy. For my first 14 Visa years I had responsibility for driving new and expanded acceptance in emerging verticals including Debt Repayment, Property Management, B2B, Charity, Religious Giving, Assisted Living, Government, and Education. Previous to Visa, I spent 17 years working for issuers including Chase and MBNA (since acquired by Bank of America) in marketing, relationship management and business development roles.

Speaking in:

Tuesday Jan 14th

10:00am - 10:30am

River Pavilion, ReturnPro Stage

The seamless shopping shift: Balancing risk and growth in evolving retail transactions

Customers expect a seamless shopping experience that involves a smooth, integrated experience across all platforms. However, new touchpoints and expanded payment methods often introduce risk and increase friction with customers. This panel with Visa and retail partners will focus on balancing new payment methods and technology with risk mitigation, enabling a reimagined shopping experience that meets the expectations of digitally savvy customers.

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