Sabrina Escobar
Reporter
Barron's
Sabrina Escobar is a reporter at Barron's, where she covers all aspects of the retail industry and the consumer economy, from breaking news to consumer trends and market analysis. Before that, she covered wealth management for Barron's Advisor. Her work has also appeared in other publications including Newsday and LatinNews.Sabrina is a graduate of the University of Richmond. She has since completed two master's degrees from Columbia University and the University of Oxford.
Speaking in:
Monday Jan 15th
2:45pm - 3:15pm
River Pavilion, goTRG Stage
In today's dynamic retail landscape, the return process is in a pivotal moment in the customer journey, a make-or-break experience that can either fortify loyalty or fracture trust. Moderated by goTRG, a leading returns management company, this panel discussion will feature a diverse trio of powerhouses from retail enterprises and manufacturers to Shopify brands that represent the full spectrum of modern retail. Panelists will share their insights, strategies, and secrets and help others discover how to deliver an unparalleled returns experience that delights customers every step of the way; harness cutting-edge software to craft dynamic, flexible return policies that cater to evolving consumer needs, from "keep it" options to seamless exchanges; identify and reward trusted customers, turning them into brand ambassadors; and navigate the intricate backend of the returns process, ensuring your supply chain is primed for success and profitability. Don't let your brand be left behind. Join us to rethink, reimagine, and revolutionize your returns strategy.