Rick Watson

CEO & Founder

RMW Commerce Consulting

Rick Watson founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the eCommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry, and Pitney Bowes.

Watson’s work today is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses. Watson also hosts a podcast, The Watson Weekly, where he shares an unbiased, unfiltered expert take on the retail sector’s biggest news and players.

Speaking in:

Sunday

January 15

10:15 am–10:45 am

Expo, Level 1, Expo Stage 1

Driving customer loyalty with AppleCare-style protection produced by Cover Genius

As fears of inflation grow and a recession looms, retailers are looking at ways to deepen their customer relationships – all with what they have today.

In a fireside chat, Cover Genius will look at the success of AppleCare, the largest embedded warranty program globally, and measure it against the rest of the industry who are yet to implement similar protection for their customers. … Read more