Richard Plunkett

Retired - Director and Practice Lead - Group Business Enablement

Woolworths Group

Richard Plunkett is now a Retail Consultant who recently retired (12/5/24) from his role as Director of Business Enablement at Woolworths Group Australia. In this role, Mr. Plunkett was responsible for driving innovation, initiating and delivering transformational solutions, improving processes, traceability and managing product and supplier master data for the Group. His approach centered on end-to-end process optimization through the use of technology. Mr. Plunkett's main areas of focus included retail operations, front-of-store processes, loss prevention, and ensuring product data accuracy.

Speaking in:

Sunday Jan 12th

3:15pm - 3:45pm

Expo, Level 1, Expo Stage 2

Insights from retail’s front-line experts: AI’s cycle from promise to proceeds

Join Everseen for an engaging rapid-fire exchange featuring a panel of grocery, mass merchant, and QSR operators. Hear from these industry leaders about how they’ve tapped AI's transformative potential in asset protection, operations, and customer experience. This discussion will go beyond the hype to address the practical realities of implementing AI in retail, drawing on the panelist's diverse experiences and insights from 2024.

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