Vice President Supply Chain and Merchandising Technology
Macy's
Rahul Sanghoi is the VP of Supply Chain, Merchandising, and Pricing Technology at Macy’s Inc., where he drives transformative tech initiatives to enhance end-to-end supply chain planning, execution, merchandising, and pricing. With over 28 years of professional experience, Sanghoi spearheads large-scale transformations across warehouse management, transportation, inventory management, and merchandising domains. He lives in Seattle, Washington, and enjoys sports and travel with his family.
1:00pm - 1:45pm
Expo, Level 1, Expo Stage 2
It's not a surprise that the line between in-person and digital experiences has become increasingly blurred. In a retail environment where 86% of consumers frequently switch between shopping channels, the necessity for a robust omnichannel strategy has never been more critical. Join our session to explore how Macy's, one of the nation's most iconic retailers, embarked on a mission to become a true omnichannel-driven organization, transforming customer experience at every touchpoint. Learn how a customer-obsessed culture and a 20+ year partnership were pivotal in making this transformation a reality.
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