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Piers Fawkes

Piers Fawkes

Founder and President
For almost a decade, Piers has steered the content direction of the daily news site so that today it is read by 1.5 million creative professionals. In that time, he has driven thought leadership into health, retail, marketing and other key sectors with a series of provocative 'Future Of' reports and the hosting of insightful events where he brings to stage the next generation of change makers. With his team at PSFK Labs, Piers has provided product and marketing strategy advice to the world's leading brands including Apple, BMW, Google and Target. Piers is often called to give his point of view through leading media publications such as BBC, Bloomberg, New York Times and the Wall Street Journal.

Speaking in:

Sunday Jan 12
2:45 - 3:15 PM
Kustomer Stage, Hall E, Level 1
Customer service is broken. Instead of forging better human-to-human connections, companies are using tech to build walls with customers. But the brands consistently breaking through today have put a premium back on the human element. Whether... Read more