Research Director
IDC
Paul Hughes is a Research Director leading IDC's Future Enterprise Connectivity Strategies. He is also a key member of IDC's larger Worldwide Telecom Research Team. In this role, Paul is responsible for research related to the future innovation and transformation of how data and connectivity impact people, things, applications, and processes used by enterprises and end users. Within the research practice, he also publishes thought leadership on how the connectivity ecosystem – including communications service providers, cloud providers network equipment vendors, IT hardware vendors, software vendors and systems integrators – must develop solutions to meet future technology needs of mid-market businesses and enterprises.
Paul brings over 25 years of experience in telecommunications services, software, and digital transformation research, product marketing and strategy to IDC.
Monday Jan 12
12:00pm - 12:30pm
Expo, Level 1, MicroTouch Stage
As consumer expectations continue to grow for both the online and in-store experience, restaurants and retailers are digitally transforming their businesses and implementing AI solutions to strengthen their superior service. Digital transformation delivers a seamless, secure, and reliable experience tailored to the customer’s preferences and buying history across locations, platforms, and media. In addition, it enables cost savings and efficient operations for inventory, food waste, and security that are vital for profitability.
Bring your earbuds + mobile device to this session! Session audio will be transmitted via a silent conferencing system. Use your own mobile device during the live session to access the audio feed. (Extra earbuds available, while supplies last.)
