Head of eCommerce & Digital Customer Experience
Nick has over 15 years of leadership experience in digital customer experience & Ecommerce. He is known as an industry leading ecommerce thought leader who continually delivers results-driven strategic ecommerce & CX transformations. He also has extensive experience solving complex business, marketing & customer problems through digital Customer data & Insights, AI and automation & innovation. Before leading chemist warehouses Ecommerce and digital customer experience function, Nick held the role as GM of Digital Growth at Bupa. Nick is passionate about people leadership & development and is very proud of the people & teams he has built.