Nathan Smith

SVP, Product

Appriss Retail

Nathan Smith is responsible for innovating and developing new products for Appriss Retail’s customers. He launched his career on the retail side of the business, starting at Safeway in the UK. He worked for several high-profile retailers such as Marks & Spencer and Tesco. He went on to co-found Sysrepublic, a UK-based global software company which is now part of Appriss Retail.

Speaking in:

Tuesday

January 18

9:15 am–9:45 am

Expo, Level 3, Expo Stage 3

Return for refund: Your omnichannel experience hot button produced by Appriss Retail

Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Amy Davidson, former CMO of Party City, explains how you can fill gaps in the returns experience and keep consumers engaged.