Chief Retail Officer
Boot Barn
Mr. Love has been with Boot Barn since 2014. He has served as our Chief Retail Officer since 2022. He previously served as Senior Vice President of Stores from 2018 through 2022, after previously serving as Senior Vice President of Marketing and Merchandise Planning from 2017 to 2018 and Vice President of Merchandise Planning from 2014 to 2017. Prior to joining Boot Barn, Mr. Love was with Claire’s Stores, Inc. from 2010 to 2014, where Mr. Love served as Vice President of Merchandise Planning and Allocation. Before joining Claire’s Stores, Inc., Mr. Love served as Vice President Divisional Planning Manager for Kohl’s Corporation from 2008 to 2010. Mr. Love served in a variety of merchandising and planning roles first at Federated Department Stores, then at May Department Stores Company, Inc. and Macy’s Inc.
Monday Jan 12
10:15am - 10:45am
Exhibitor Big Ideas Stage 3
Retail is evolving, but the heart of the customer experience remains the same: authenticity. This session explores how Boot Barn, a leading lifestyle retailer, balances technology and tradition to build more meaningful connections with every customer. Attendees will hear how footfall analytics, journey mapping and demographic intelligence can uncover insights into shopper behavior while ensuring every store visit feels true to the brand’s spirit. Discover how Boot Barn blends advanced AI-driven insights with the timeless values their customers know and love.
