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Michael Fiato

Michael Fiato
Michael
Fiato

VP, Customer Experience
Eurest, a Division of Compass Group
Guiding corporate culture and achieving world-class guest experiences has been the focus of Michael’s career. He has spent time with Disney, Ritz Carlton, Zimmerman’s and the Fish Mongers of Seattle in pursuit of that goal. Michael is constantly focused on innovation, combining the guest experience with purchasing behaviors, demographic analytics and new digital platforms to create a truly Inspiring experience.

Michael created the 7 Essentials of Exceptional Customer Service that are used daily by internal associates, as well as the Onsite Insights focus group platform to better understand the desires of his external customers.

Speaking in:

Sunday Jan 13
9:15 - 9:45 AM
|
Stage 1, EXPO Hall, Level 1

If you want to be a customer experience leader in 2019, you need to invest in the employee experience first. Why? Brands that lead in customer experience have 60% more engaged employees, and companies that invest in the employee experience are 4x... Read more