Matthew Schuster

default speaker image
Matthew Schuster
Director of Operations
Pet Supplies Plus
Matthew has over 27 years of experience in retail leadership, specializing in Store Operations and process improvement. Matthew has spent the last 11 years of his career at the award-winning Michigan-based pet supply retailer Pet Supplies Plus. As Director of Store Operations, he leads operations for PSP headquarters, field leadership, stores, franchise owners, omni-channel customer service, and customer service for four distribution centers. Additionally, Matthew has extensive experience in enterprise software and systems implementations, including eCommerce, ERP/POS, Store Ops Center, and proprietary inventory management handheld application used in over 700 stores nationally. Matthew has also overseen the design and implantation of Pet Supplies Plus’s custom customer satisfaction platform and services scheduling tool.

Matthew lives in Ferndale, Michigan, and enjoys spending time with his partner Emma, son Thomas, daughter Abby, and their Basset-Dalmatian mix Wyatt. When not at home, they are most likely camping along the Great Lakes or traveling Europe.

Speaking in:

January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 2
Demonstrated operational excellence at Pet Supplies Plus working with their partner, Opterus. Aggressive yearly new store growth. Effective operational management of corporate and franchise stores. Successful acquisition of incremental retail brands driving the overall Pet Supplies Plus growth strategy.