Martin Newman

Martin Newman
Martin Newman
The Consumer Champion
The Customer First Group
Martin is one of the World’s foremost authorities on customer centricity and customer experience.
He is a Consumer Champion and appears regularly on the BBC, Sky, and Channel 5 discussing various consumer issues.
He previously headed up multichannel operations of some of the world’s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker
and authored the bestselling books 100 Practical Ways to Improve Customer Experience, and The Power of Customer Experience.

Speaking in:

Tuesday
January 17
9:15 am9:45 am
Expo, Level 3, Expo Stage 4
We go behind the frontlines of a leading global home improvement retailer with Dave Sansavera, Sr Director of Learning and Development, Lowe’s, to hear the story of their revolutionary associate learning program, Lowe’s U, and the company’s innovative vision for the future of retail.