Marc St Pierre
Retail & CPG Strategy Director
Globant
Consumer products, retail, and customer experience veteran with 15+ years of diverse expertise in strategy, business transformation, b2b ecommerce, b2b marketplaces, customer experience & loyalty.
Founding member and head of loyalty for BEES.com which started as a business transformation for Anheuser Busch Inbev and grew to be a $40B GMV b2b eCommerce marketplace in 4 years.
Currently leads Retail & CPG business strategy at Globant helping some of the worlds leading retailers and CPG manufacturer's to transform their business through technology.
Speaking in:
Sunday Jan 12th
10:15am - 10:45am
Expo, Level 3, Expo Stage 4
In this presentation, Globant and a client will discuss how the strategic use of AI technologies can help retailers effectively leverage an omnichannel model to enhance the consumer experience. The presentation will detail how, through the application of AI and other emerging technologies, digital tools can be adopted to provide enhanced customer intelligence, improve operating efficiency, unlock new business opportunities, and streamline customers’ shopping experiences across mediums. The session will also describe Globant and our client’s work to improve customer relationships through the innovative use of technology in different channels.
