Marc Patrouch

VP, Asset Protection

Advance Auto Parts

Marc Patrouch is Vice President of Asset Protection for Advance Auto Parts, leading all aspects of the function. In 2012 he joined the Asset Protection team after several years in store operations, serving in multiple roles within Asset Protection before assuming his current role.

Speaking in:

Tuesday

January 17

9:15 am–9:45 am

Expo, Level 3, Expo Stage 3

Returns are a powerful engagement opportunity - one you can’t ignore produced by Appriss Retail

You can’t ignore it any longer. Returns are the last step in the customer journey, and if not handled correctly, may be the consumer’s last step with you. Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Learn how AI and machine learning can recognize low risk behaviors and recommend more lenient enforcement of policies, redirect… Read more