Lisa B. Erickson

Lisa B. Erickson
Lisa B. Erickson
Sr. Director of CRM and Loyalty
Sleep Number
As the Sr. Director of CRM and Loyalty, Lisa leads the development, execution and management of Sleep Number’s Loyalty program, the InnerCircle Rewards Program, as well as all customer communications via direct mail, email and SMS. She directs the testing of all programs to ensure continued evolution and growth. Leveraging her deep experience in retail, holding positions in merchandising, finance, strategic and promotional planning, and marketing she can activate new initiatives quickly and successfully. Today, Lisa strives to take the InnerCircle Rewards program and all customer communications to the next level of engagement.

Speaking in:

Sunday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5

Focusing on CX is key to driving emotional loyalty; to deliver experiences customers will love, brands must take advantage of innovative, omnichannel marketing products, connected service tools, and flexible commerce engines.

Innovation is a core business strategy and differentiator of Sleep Number and their smart sleep solutions. In this session, you’ll learn how InnerCircle Rewards… Read more