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Lee Newell

Lee Newell

VP, Operations
Design Within Reach
Lee Newell is Vice President of Operations for Design Within Reach, providing best-in-class sales support and client experience while developing operational efficiencies. Lee oversees DWR Operations for 35 showrooms, contact center, web, and B2B channels, plus Customer Engagement teams at Herman Miller and HAY North America. A passionate, proven leader, Lee drives the overall customer experience from acquisition through retention and loyalty, drawing from broad experience at Playtex, Zotos, National Basketball Association, and Vertrue, Inc.

Speaking in:

Monday Jan 14
3:15 - 3:45 PM
Stage 2, EXPO Hall, Level 1
Brands need to rethink customer loyalty beyond standard transactional loyalty programs, which are no longer a competitive differentiator. As consumers become more sophisticated, how do you inspire true loyalty - at scale? Join Amit Sharma, Founder... Read more