January 11: Opening Party
January 12–14: Conference & Expo
Jacob K. Javits Convention Center | NYC
Vice President of Customer Success
Upshop
As Vice President of Customer Success, Lauren Kennedy builds and nurtures a team of dedicated account managers that serve as the primary point of contact to develop long-lasting relationships with Upshop’s most valuable customers. This includes improving strategies focused on customer retention and success through exceptional results, while coaching the Upshop Customer Success team on strategy execution. Kennedy focuses on driving adoption and positive outcomes as well as growth of existing accounts in collaboration with internal teams.
In her role at the helm of Customer Success, Kennedy’s sphere of influence ranges widely across Upshop’s now 450+ clients. She collaborates with senior leadership at high value accounts to ensure trust and satisfaction, as well as partnering with cross-functional and senior leadership to ensure all team-managed accounts are supported. She supports and consults with Upshop’s Professional Services team in ongoing projects and managing priorities to obtain measurable and sustainable benefits. Her collaboration with the sales team fosters revenue growth opportunities, as her work with the Customer Success team helps to develop account strategies to drive client adoption outcomes.
12:00pm - 12:30pm
Level 1, Special Events Hall, Foodservice Tech Stage
Think Food Safety and Traceability compliance is complicated? It is only going to get more complex as product recalls increase, supplier data is challenged, and store execution challenges persist. Think one solution cannot solve for the total challenge? Think Again.
Lauren Kennedy, VP of Customer Success at Upshop, and Derek Hannum, Chief Customer Officer at Respositrak, will reveal the details behind the biggest global partnership in Food Safety. Come prepared to Ask Us Anything.
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