January 11: Opening Party
January 12–14: Conference & Expo
Jacob K. Javits Convention Center | NYC
President, Head of Consumer Business Group
Tata Consultancy Services Limited
Krishnan Ramanujam is the President of Tata Consultancy Services’ Consumer Business Group. He is responsible for driving the vision and strategy for the unit, which works with the world’s leading companies across retail, consumer goods, distribution, travel, and logistics.
Krishnan is on a mission to make technology work for enterprises in pursuit of their biggest opportunities. He helps organizations gain a tech-powered competitive advantage—from offering a delightful customer experience to building agile supply chains to reimagining business models. Krishnan and his team combine their deep industry experience, technology expertise, and understanding of client organizations to guide complex technology-led transformations that improve efficiencies and drive growth.
Over the three decades of his TCS career, Krishnan has held many senior leadership roles that spanned across technology service lines, consulting practices, enterprise application solutions, and more. As President of Business and Technology Services, he led and grew TCS’ horizontal organization, including cloud, cybersecurity, Internet of Things, data analytics, and artificial intelligence.
Krishnan has a B.S. and an M.S. in engineering and lives in Mumbai, India. He was the 2023 Chairperson of NASSCOM, the premier trade association and chamber of commerce for India’s technology industry. He is passionate about promoting education in rural communities in India. Outside of work, he enjoys spending time with his wife and two daughters, learning Japanese, and reading non-fiction books.
12:00pm - 12:30pm
New technologies are rapidly reshaping customer expectations. Before GenAI, a good experience comprised a seamless omnichannel journey and phygital stores. Now it includes humanized virtual assistants and contextual search. This endless continuum is making CX innovation a key driver of competitive advantage. Investing in commerce modernization, data and analytics, is imperative for agility, scalability, and flexibility.
Join this session to discover how leading retailers are building a solid foundation for continuous CX innovation.