Chief Customer Officer
Dragonfruit AI
Karissa Price is a strategic customer and growth leader with a proven track record of helping enterprises translate innovation into measurable business outcomes. With senior experience spanning world-class retailers and healthcare organizations - including Walmart, Intel-GE Care Innovations, Healthways Inc., and Novartis—she brings a rare blend of operational rigor, enterprise transformation expertise, and deep empathy for frontline teams.
Karissa is currently the Chief Customer Officer at Dragonfruit AI, where she leads customer strategy, success, and value realization across retailers, venues, and facilities. In this role, she helps organizations unlock the full potential of their existing camera infrastructure - turning video into real-time operational intelligence that supports safer environments, reduced loss, improved compliance, and more efficient day-to-day execution. She is especially focused on scalable, multi-location deployments and building programs that accelerate adoption, prove ROI quickly, and expand impact over time.
A passionate advocate for practical, outcome-driven technology, Karissa is known for bridging the gap between executive vision and on-the-ground realities. She thrives at the intersection of customer experience, operations, and AI-enabled business change - helping leaders move confidently from pilots to enterprise-wide results.
Tuesday Jan 13
2:00pm - 2:30pm
Exhibitor Big Ideas Stage 2
Retailers already have cameras everywhere - 30 daysthe missing piece is intelligence. Dragonfruit AI shows how to turn video into growth: boosting conversion funnels, powering Retail Media measurement, reducing shrink, and unlocking labor savings. Built on Apple-powered edge compute, our AI delivers enterprise-grade insights without ballooning cloud costs. In this session, learn how leading retailers future-proof operations with scalable, secure video intelligence - transforming the same feeds once used only for security into engines of efficiency, customer experience, and revenue.