Jose Luis Gomes

Jose Luis Gomes

Vice President Retail & Consumer

Google Cloud


Jose takes the helm of the Google Cloud business in the U.S., focused on the retail, consumer and travel industries. He brings a wealth of retail, brand and consultancy experience, and a fantastic understanding of the complex retail market.

Jose spent 12 years at Dunnhumby, partnering with retailers and brands to leverage data and analytics to put their customers first. Most recently, he was President of North America, where he worked with the likes of Kroger, Macy’s, Hilton, McDonald’s, Meijer, P&G, and Kraft, centering the customer across strategy, loyalty, personalization, merchandising and supply chain decisions. 

Prior to this, he was Managing Director of Dunnhumby’s Latin America and Africa region, based in Sao Paulo, Brazil. Under his leadership, the region became the fastest-growing market globally. During his tenure, Jose was responsible for personalizing the customer experience for millions of shoppers of major retailers and FMCGs, such as Raia Drogasil, Grupo Exito, Grupo Pão de Açucar, Shoprite, and AB Inbev. Before that, Jose led the creation of Digital Media Services in Latin America for Dunnhumby. Earlier in his career, Jose worked in investment banking with BPI.

 

Speaking in:

Monday Jan 12

11:45am - 12:15pm

Exhibitor Big Ideas Stage 5

The AI-powered shopper: How generative agents are building retail’s new front door for consumers

Every digital touchpoint is now The New Front Door. Retail leaders are moving past simple bots to deploy Gemini-powered agentic workflows that automate complex, multi-turn interactions and personalize the entire customer journey. This session explores how AI is transforming external customer experience from discovery to resolution. We will showcase how intelligent agents drive conversion and loyalty by optimizing product search with Vertex AI Search for Commerce and facilitating seamless, agent-to-agent transactions. Hear directly from customers about real-world results: how designing a commerce strategy where AI is the primary, intelligent face of the brand reduces operational costs and delivers 24/7 world-class service. This is the future of agentic commerce.